- Napoleon NPS40
- Reviewed and rated by
doggone1234
on January 07, 2015
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4years 3 auger motors,loud .
- Brand new stove missing parts from factory
- Reviewed and rated by
n0thappyc88
on October 22, 2014
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We bought a brand new stove. Picked it up, carried it upstairs.
Installed the pipes and plugged it in.
Blower fan is on – without turning the unit on. Probably not a good...
- Napoleon NPI40
- Reviewed and rated by
esignman
on December 29, 2013
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I have the Insert. I’ve had every problem possible. Out of necessity I’ve had all three motors and the auger transmission in pieces. I’ve had the screaming convection fan, in...
- Napoleon NPS40
- Reviewed and rated by
Mark
on April 26, 2013
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First off, if you want true reviews on any pellet stove….check out consumer reports…...not these threads…
2nd, also look at other stove reviews——you will see...
- Napoleon NPS40
- Reviewed and rated by
JP
on April 15, 2013
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I am on my 5th winter with my NPS 40. It has saved a ton of money. I clean it once a week and it has performed very well. I use Energex pellets with ease and get...
- Napoleon NPS40
- Reviewed and rated by
Sailbir
on March 06, 2013
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We have owned our free standing stove for 4 years. At first we did not think it was burning hot enough and after several alterations, we enlarged the holes in the pellet pot just a little and now...
- Get This Stove Out of My House!!
- Reviewed and rated by
never again
on March 01, 2013
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Miserable piece of equipment. When not cleaned on a weekly basis, it goes out, the house fills with smoke, sometimes setting off smoke alarms in the middle of the night. Cleaning is a nightmare...
- Napoleon
- Reviewed and rated by
Sarah Johnston
on March 01, 2013
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Nothing reminds me more of Winter then sitting at home in front of a cozy stove and just relaxing. My Napoleon has been my go to source of heat for the past few years but as of lately I notice...
- Napoleon NPI45
- Reviewed and rated by
sweetp3
on January 22, 2013
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My experience with this unit confirms all of the other negative comments about it. My convection blower stopped working after about 60 days and 1 & 1/2 tons of pellets in spite of absolute and...
- Napoleon NPS40
- Reviewed and rated by
Northcountry rick
on December 16, 2012
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3 years ago I made the biggest mistake of my life by purchancing two stoves and 1 insert. Biggest pices of Junk I ever saw. The engineering on these are a grade school kid could do better. The...
- Napoleon NPS45
- Reviewed and rated by
B Harrison
on December 05, 2012
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The product is a piece of sh-t…I purchased this unit from EBS Camden Me-who received from Nelson and Small-Portland Me… 3 winters ago..1st winter control...
- Napoleon NPS40
- Reviewed and rated by
frostbite
on November 30, 2012
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I have had my NPS40 stove for three seasons to heat 1800sq.ft. and love it. You must clean as recommended, use premium pellets and enjoy the heat. I would recommend this stove.
- Napoleon NPS40
- Reviewed and rated by
Plantbased
on November 25, 2012
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I agree with all the negative reviews and opinions related to this stove.
We have now owned a Napoleon Pellet Stove for just over two years. Initially when it was first installed December...
- Napoleon NPS40
- Reviewed and rated by
Gettinchilly
on May 03, 2012
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I think this is the third update to my initial and overall horrible experience with this stove/company. We are now going on our third convection blower. The noise coming from this unit is, again,...
- Napoleon NPS40
- Reviewed and rated by
Home & hearth services, LLC
on March 30, 2012
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I have an installation company, I install every major brand of pellet systems, but also sell Napoleon . There are issues with all brands of pellet stoves. I am partial to wood and gas because...
- Napoleon NPI45
- Reviewed and rated by
CFProton
on February 26, 2012
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Bought the Napoleon Insert the day after New Years 2012. I’ve used it every day for the last 2 months and it saves me $180/month ($1000/year) on electric heat. I upgraded from an old wood...
- Napoleon NP145
- Reviewed and rated by
kateflynnh
on January 24, 2012
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I agree with the majority of these reviews stating that this stove is really just a piece of junk. We bought ours in Sept and it worked for an entire month before we needed a rep to come out and...
- Napoleon NPS40
- Reviewed and rated by
John
on December 30, 2011
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Easy to use but that’s it. First year it went through three auger motors, it took 3 to 4 weeks to get each one from the internet company(saving money online not worth it). Now I am...
- Napoleon NPI45
- Reviewed and rated by
rontanNPI45
on December 20, 2011
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I owned the NPI45 for only 2 days, the auger motor is completely dead. I burn 2 bags of pellets producing pretty good heat. The fan power is pretty good.
I tried to contact the...
- Napoleon NPS40
- Reviewed and rated by
save$
on December 09, 2011
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Have had my stove since 2008, It has been heating our 2000+ sf home at 73-76F in Maine. We have saved thousands of dollars off our heating bill. Now burning 5-6 tons each year. Sorry to hear...
- Napoleon NPS40
- Reviewed and rated by
Hietalas8
on December 05, 2011
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First year with a pellet stove. bought it locally from Kitsap Lumber here in Bremerton, WA. I must say that I am pretty impressed! Had an issue with the blower seizing up but that was replaced...
- Napoleon NPS40
- Reviewed and rated by
dissapointed!
on November 13, 2011
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We had a wood stove insert that needed to be replaced. After years of buying stacking a lugging wood upstairs, the smoke coming into the house when we opened the door, dust all over the place...
- Napoleon NPS40
- Reviewed and rated by
ricknortheast
on November 10, 2011
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We purchaced 2 pellet stoves and 1 insert 2 years ago and this was the worst decision I ever made as the dealer and manufacturer will not stand behind them My Daughters stove the first on smoked ...
- Napoleon NPS40
- Reviewed and rated by
Phil in CT
on November 10, 2011
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I have NOT had the same problems as listed above, but I am still not very impressed with this stove. The main problem is that the ignitor stick does not work very well...
- Napoleon NPS40
- Reviewed and rated by
Lynn
on October 31, 2011
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Ran mine from November of 2010 to April of 2011 (8 hours a day) and didn’t have any problems at all. Burning good quality pellets is key.
- Napoleon NPS40
- Reviewed and rated by
Emery Board
on September 16, 2011
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Pellet insert stove to my fireplace – so far I am disappointed. The pellets don’t slip down into the auger; the only ones that get used are the ones in the middle of the bin. ...
- Napoleon NPS40
- Reviewed and rated by
sam
on April 08, 2011
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This stove is terrible we’ve had it for almost a week and the C.M heating people have been to our house 5 times and still have not fixed a single problem!
- Napoleon NPS40
- Reviewed and rated by
MIKE IN PA
on March 31, 2011
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HAD ASH BUILD UP LOW HEAT AND
- Napoleon NPS40
- Reviewed and rated by
ugh
on March 05, 2011
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DOES ANYONE have a suggestion as how to get rid of one??? Does anyone buy “used”? I literally only used mine for A
- Napoleon NPS40
- Reviewed and rated by
Costello
on February 24, 2011
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Have had since 2008. Worst piece of garbage ever! We’ve had nothing but problems with it since day one and the dealer & manufacturere are no help. We cannot turn the setting below 3...
- Napoleon NPS40
- Reviewed and rated by
gettinchilly
on February 16, 2011
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this is my third negative post regarding this stove. please see my previous posts. started running it in november of 2010 and now, it is february of 2011. within week two of operation the...
- Napoleon NPS40
- Reviewed and rated by
Disappointed
on February 09, 2011
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Have had to replace several parts and the insert does not heat unless the unit is on high. The fan is noisy and it is a huge disappointment. I would not recommend the Napoleon pellet insert to...
- Napoleon NPS40
- Reviewed and rated by
Laurie Schieber
on February 05, 2011
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bought this from consruction specialties out of Stoneham Mass. I dont no who is worse to deal with them or Naploean. I am making a big annoucment to the local paper about the company I bought...
- Napoleon NPS40
- Reviewed and rated by
Larry
on February 01, 2011
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Not a good product, hard to start, needs a lot of cleaning, noisy fans and gasket must be replaced often. Even the cheap pellet stoves work better.
- Napoleon NPS40
- Reviewed and rated by
gettinchilly
on January 24, 2011
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avoid this stove at all costs. the angle of the hopper walls prevents pellets from settling to the bottom of the bin. this results in your stove CONSTANTLY going out (if...
- Napoleon NPS40
- Reviewed and rated by
jonathan
on January 20, 2011
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TERRIBLE..... this stove is the biggest piece of bullshit anyone has ever sold me. This pile of junk cant even heat my little 950sq ft home…. what a load of shit...
- Napoleon NPS40
- Reviewed and rated by
Kristie
on January 03, 2011
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Keep the negative feedback coming in! What a piece of crap. We bought ours a year and a half ago, and what a disappointment. Our goal was to save on our home heating oil and conserve that for...
- Napoleon NPS40
- Reviewed and rated by
idaho
on January 02, 2011
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would not recomend this stove
- Napoleon NPS40
- Reviewed and rated by
stacia
on December 16, 2010
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After reading all the reviews, I would ditto any of the negative ones. I bought mine from a NH dealer over the MA state line. He took slow time to service, replaced parts and pieces constantly....
- Napoleon NPS40
- Reviewed and rated by
anomymous
on November 30, 2010
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I’m currently renting and the apartment has this pellet stove in it. My sister and I wanted to use it as our only source of heat, but it has so far proven unlikely. We have to keep our...
- Napoleon NPS40
- Reviewed and rated by
PuyallupWA
on November 27, 2010
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We are now going into our second winter with this unit and couldn’t have been more happy with our purchase. The unit heats our 2400 sq ft home to 64 degrees no problem. I know some have...
- Napoleon NPS40
- Reviewed and rated by
Brenda
on November 24, 2010
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this stove is a piece of SHIT!!!!!!!!!!!!!!!!!!!!!!!!!! would never buy another napolean product I have called napolean for the past 2 years never get a returned phone call. what a waste of...
- Napoleon NPS40
- Reviewed and rated by
randy3
on November 24, 2010
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Found that pellets stoves are dirty due to fly ash. Fan changes very little if any between high and low. Noise level is annoying but not unbearable. Control panel seems cheap but does work still...
- Napoleon NPS40
- Reviewed and rated by
Linda L
on November 22, 2010
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Don’t buy this piece of shit I have had it for about 3 years I use very high quality pellets ,does not put out high heat, blower very loud it gets dirty quickly ,it is made by poor quality...
- Napoleon NPS40
- Reviewed and rated by
jody
on November 13, 2010
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thanks to all that wrote there experience,Iwill not get this stove…
- Napoleon NPS40
- Reviewed and rated by
gettinchilly
on November 04, 2010
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i have only had the napoleon NPI40 (fireplace insert model) for a week and the convection blower controller is already on the fritz. blower is running at full capacity all the time. controller is...
- Napoleon NPS40
- Reviewed and rated by
Mark from CT
on November 01, 2010
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I have had my NPS40 since 2008. The stove has been totally reliable and has worked exactly as needed to heat the main floor of my house. If the feed rate setting is too high, the fans –...
- Napoleon NP140
- Reviewed and rated by
Anne from Ontario
on October 30, 2010
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If I had read the reviews on this website I would have saved a lot of money. We got our Napoleon insert this month (Oct.2010) and are extremly disappointed. Our major complaint is the Blower Fan...
- Napoleon NPS40
- Reviewed and rated by
Unhappy consumer
on October 28, 2010
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We’ve had this stove for 3 years and it’s not what we expected. It’s been nothing but trouble since day 1 and working with the Manufacturer is a nightmare. I will
- Napoleon NPS40
- Reviewed and rated by
cat_lady105@yahoo.com
on August 26, 2010
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Bought stove in 2008 would not lite had to wait for 6 weeks for the dealer to show up to fix it. then we did not have to much more trouble except the burn pot would fill and would have to clean...
- Napoleon NPS40
- Reviewed and rated by
CHUCK ALLEN
on March 27, 2010
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NOTHING BUT TROUBLE BROKE DOWN 4 TIMES...
- Napoleon NPS40
- Reviewed and rated by
Nick
on March 22, 2010
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I installed a NPS 40 into my house in january and found that the stove ashed up in a matter of hours. After pulling my hair out trying to fix it i called the manufacture...
- Napoleon NPS40
- Reviewed and rated by
Carl in Providence
on February 26, 2010
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MIKE IN MAINE:
This was maybe the most helpful message board post that I have ever read. Thank you!
I went out and bought a Bernz-o-matic torch and have...
- Napoleon NPS40
- Reviewed and rated by
Gerard
on February 04, 2010
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I have had no problems with noice. The fan switch had to be replace a couple months after I bought it, it was only blowing at one speed. The problem I have it that is does not seem to heat up...
- Napoleon NPS40
- Reviewed and rated by
Nick
on January 17, 2010
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As an installer of the napoleon pellet stove I am satisfied with the overall results. We installed 52 nps40 in Bangor, ME area and have only 3 problems and two were customes not understanding how...
- Napoleon NPS40
- Reviewed and rated by
Mike in Maine
on January 09, 2010
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Ok .. Here is the deal.. It’s not a wood stove. its a pellet stove. Forget about Auto Start.. Get a 30 dollar propane torch and pistol gun start. start the stove,, put a small...
- Napoleon NPIS40
- Reviewed and rated by
Dave, FRESH AIR BLOWER NOISE FIX
on December 19, 2009
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FAN ALWAYS NOISEY. NOW ITS FIX
- Napoleon NPS40
- Reviewed and rated by
markandginny2002@yahoo.com
on December 05, 2009
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the stove is junk but the company is worse they have a lifetime warrantee-good luck with that dealer will not come fix and company will not respond to any complaint DO
- Napoleon NPS40
- Reviewed and rated by
Dave
on November 30, 2009
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Purchased the stove to heat a large family room. The stove produces adequate heat and runs reliably. However, the auger motor makes a low whine each time it turns. The noise will drive you out...
- Napoleon NPIS40
- Reviewed and rated by
DAVE
on November 28, 2009
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SUCKS ,Have owned this stove for 1YEAR and we are completely dissappointed. The fan is extremely loud with a constant ringing. i replaced the fan for this year the
- Napoleon NPS40
- Reviewed and rated by
Ecrx
on November 28, 2009
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First year of use the stove was great, more than I anticipated. A small constant flame is heating the whole house (approx 1800sf) to 70F in conjunction with a radiant floor set at 60F. However,...
- Napoleon NPS40
- Reviewed and rated by
RS
on November 11, 2009
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This thing wont stay on for more than 15 minutes. Its a pain to start and get going and my whole house smells like burnt wood after about 10 minutes. No help from customer service either.
- Napoleon NPS40
- Reviewed and rated by
wjquigs
on November 09, 2009
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I was a bit hesistant after reading some of these reports to buy this stove but Consumer Reports rated it fairly highly so I went ahead. I’m glad I did. It works really well and keeps the...
- Napoleon NPS40
- Reviewed and rated by
Rick
on November 09, 2009
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The stove is a piece of Junk. The engineering on this is done by morons. They put a Flanged joint on the fresh air fan and a Slip joint wit silicone to seal it on the Combustion side. as an...
- Napoleon NPS40
- Reviewed and rated by
Bummed!
on September 29, 2009
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What a waste of hard earned money! I thought I’d done my research. The stove is easy enough to use, but will NOT heat my space. It burns pellets and burns...
- Napoleon NPS40
- Reviewed and rated by
mlkenney
on September 12, 2009
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i bought a nps40 in 2008 have had nothing but problems fan noise door gasket was torn within first 2 months but worst part is the local dealer did not have 1 when i was ready to buy so i ordered...
- Napoleon NPI40
- Reviewed and rated by
bpr
on March 05, 2009
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LOUD convection blower. Replaced it 3 times in first season and after a month it is LOUD again, can hear it upstairs in bedroom. Poor quality,...
- Napoleon NPI40 Purchased Aug 2008
- Reviewed and rated by
Unhappy in NH
on February 10, 2009
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Buying this stove was a mistake. When first installed it only ran for 15 minutes and shut off. Tech support said it may be low temp switch. The retailer was no help, so I played with the low...
- Napoleon NPS40
- Reviewed and rated by
recycle94
on February 03, 2009
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Lot of work ,must clean pot every 2 days. Glass gets dirty top 1/3 regularly. Have used hardwood and softwood pellets with no change . No help from company at all or dealer that installed. Would...
- Napoleon NPS40 insert
- Reviewed and rated by
janeybgood
on January 15, 2009
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We bought our Napoleon insert and have had almost no problems. The fan DOES get periodically noisy, but it is intermittent and not bothersome. It seems to go away when I...
- Napoleon NPS40
- Reviewed and rated by
Roger B
on January 15, 2009
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I think the stove does a great job. It will save me enough oil this year to pay for itself. It does require more care than I thought it would however i don’t think its the stoves fault at...
- Napoleon NPI40
- Reviewed and rated by
Lisa H - Massachusetts
on January 11, 2009
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I love it! I don’t seem to have any of the problems that the others have stated. The blower isn’t too loud and it is very easy to start. The insert is harder to fill as the fill...
- Napoleon NPS40
- Reviewed and rated by
Irritated
on January 06, 2009
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I was so excited about this stove until I started using it. The heat only blows out half of the tubes it is supposed to. It has trouble starting and I get smoke in the house when it has trouble...
- Napoleon NPS40
- Reviewed and rated by
P. Rondeau
on January 02, 2009
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Have owned this stove for 4 months and we are completely dissappointed. The fan is extremely loud with a constant ringing. Had it replaced by the store we purchased it from and the problem...
- Napoleon NPS40
- Reviewed and rated by
pat
on December 31, 2008
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have had it for 90 days now and it has know problem keeping 1200 sq.ft at 70 degrees.
- Napoleon NPS40
- Reviewed and rated by
freddy
on December 24, 2008
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very noisy blower fan. was replaced…new fan was just as noisy..manufacturer was no help.
- Napoleon NPS40
- Reviewed and rated by
tatersdad
on December 20, 2008
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dI was excited when I bought this stove, but from the first time I started the stove it has been a huge disapointment. Not the sort of heat you would expect from a pellet stove. I have to run the...
- Napoleon NP140
- Reviewed and rated by
aldea
on December 14, 2008
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Very unhappy, stove is very very loud no matter what adjustment settings
- Napoleon NPS40
- Reviewed and rated by
collins
on December 02, 2008
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exhaust blower very very loud ringing noise, no help from the manufauturer at all
- Napoleon NPS40
- Reviewed and rated by
Twodogs
on November 17, 2008
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blower is extremely loud ! Not happy.
Reviewed February 24, 2017 by
C in Connecticut
