Review: Enviro Empress
Enviro Empress
Great stove abysmal service. Their dealers seem generally incompetent.
more homeowner reviews of this stove
- Enviro Empress
- Reviewed and rated by
get the word out
on December 10, 2008
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manufacturer wants customer to pay for parts and labor in the event of warranty and then reimburse after they look at their defective part.... sounds illegal to me.... if this was going to be their...
- Enviro Empress
- Reviewed and rated by
bob k
on December 31, 2008
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very poor performance, would not buy again, won't stay lit over fills burn pot putting out fire.
I have a Quadra fire down stairs a much better stove
- Enviro Empress
- Reviewed and rated by
countk53
on January 03, 2009
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I absolutely love this little stove. Considering it is only 35,000BTU's it works great for a small stove and is also very classy looking.
It heats our circa 1825 drafty home quite well...
- Enviro Empress
- Reviewed and rated by
countk53
on January 03, 2009
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Follow up to my review.
In all due respect to the review of bob K, I would contact my dealer. You should not have the problems you indicated.
When I very first ran my stove,...
- Enviro Empress
- Reviewed and rated by
Acquabalm2
on January 09, 2009
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I have an empress. After 2 years, 11 repairs and toomany service calls and replacement parts, I am totally discouraged. I can't get a hold of the company, they pass me along to the same dealer,...
- Enviro Empress
- Reviewed and rated by
countk53
on January 17, 2009
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Acquabalm2 if I were you I would try an excellent site www.hearth.com and go to the pellet stove forum. There are very knowledgeable people who will gladly attempt to help you with problems you might...
- Enviro Empress
- Reviewed and rated by
Jayhew
on January 20, 2009
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Bought this stove Sept. 2009. Immediately had to replace main board- the dealer replaced it (under warranty?). Has operated flawlessly since. Does a great job of heating the downstairs of the...
- Enviro Empress
- Reviewed and rated by
ethecal
on January 23, 2009
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Dealer problems mainly. Motherboard never worked on one. It took 3 weeks to get a return call and 5 weeks to get the replacement installed. Fire started in pellet bin. Called dealer. He responded...
- Enviro Windsor
- Reviewed and rated by
Nancy
on January 26, 2009
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Hope this runs better than the Windsor. nothing but problems, and no one knows how to fix it. Too many things to replace. We bought it for $2500 thinking it would pay for itself in 3 years with...
- Enviro Empress
- Reviewed and rated by
Gator
on February 01, 2009
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We purchased one of these last year and are trying to make our way through our first winter with it...awful. This thing eats through pellets like nobody's business. We have a pellet stove...
- Enviro Empress
- Reviewed and rated by
Bill Compton
on October 17, 2009
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My Empress has not worked from day one. Bay Stoves has been back 3 times, replacing motherboards, vacuum hoses, and looking puzzled for hours each visit. It lights up at first, then shuts down...
- Enviro Empress (formerly Windsor)
- Reviewed and rated by
Mattik
on November 04, 2009
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I have owned a Windsor for 4.5 years now. Your Empress model is the redesigned version of mine. First off, let me start by saying that most people have unrealistic expectations. These stoves, like...
- Enviro Empress
- Reviewed and rated by
Bill
on December 29, 2009
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Not a horrible stove but I wouldn't buy one again. Poorly designed controls that make it difficult to maintain the desired temperature in the house. The auger motor causes the stove to vibrate and...
- Enviro Empress
- Reviewed and rated by
Heather M.
on February 04, 2010
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We have had this stove for 3 mos. Problem after problem after problem. Working on getting it returned and getting our $ back. Not sure I will even think about another pellet stove. May have to switch...
- Enviro Empress
- Reviewed and rated by
dsaldo@prodigy.net
on February 13, 2010
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I have had my Empess insert for six months. I have virutally heated my house with a 35000 btu fireplace insert and supplement with a small heat lamp in the kitchen. My house is 3500 sqaure feet up...
- Enviro Empress
- Reviewed and rated by
John
on February 13, 2010
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I live in Reno a moderate climate but can get and stay cold for Dec & Jan.
I purchased an Empress insert Nov '08 and had researched pellet
stoves for about 1 &1/2 mos. The dealer in...
- Enviro Empress
- Reviewed and rated by
Frankmcold
on March 05, 2010
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We bought the empress in 2006 for supplemental heat, and like others paid a good $2500 since we liked its form and fit and. It puts out great heat, so we use if for about 60-70% heating needs. The...
- Enviro Evolution
- Reviewed and rated by
hamish
on March 05, 2010
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This isn't meant to trash the Enviro manufacturer, product or dealer/installer but a description of how things are unfolding.
...After seriously looking at pellet stoves in autumn of 2009, we...
- Enviro Empress--FIRE in pellet hopper, no support!
- Reviewed and rated by
want2bwarmer
on March 11, 2010
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Ethecal--same story here. Empress installed fall '08, ran great 1st year. 2009 multiple service calls for auger, lazy fire, smoke leaking into the room. 36 hours after the last service call (Jan...
